Last updated on the 14th of June 2018

Privacy Policy

Last updated: 14th of June 2018


This is our Privacy Policy. Please read it carefully and if you have any questions or concerns, feel free to contact us.

Your Privacy is important to us that's why we at SYMFIX are committed to protect and respect your privacy.

This Privacy Policy will help you to understand who we are, what information we collect, how we use it, share it, store it, how long we will store it for and what controls you have over your stored information.

Who we are

We are SYMFIX, we help people and businesses to connect from print to the on-line world. If you have any questions regarding our Privacy Policy, please contact us on hello@symfix.com.

This Privacy Policy applies to our service SYMFIX, operated from https://symfix.it

What do we collect

We collect two types of information, Personal Information and Non-Personal Information.

Personal Information

We collect the following Personal Information. This is collected when you sign up with us and when you use the SYMFIX service.

  • Your social handle/name when you logged in via Twitter, Facebook or Google+
  • Your email address (which we get from your social login)
  • The date when you created your account
  • If you signed up to our news letter
  • When you logged in
  • The information you entered when using our on-line forms

None of the information above is shared in any shape or form (sold, rented or traded) with other services.

  • Your IP address

Your IP address is anonymised and shared with an analytics service. It cannot be directly linked back to you.

Non-Personal Information

We also collect Non-Personal Information. This is collected when you sign up and when you use the SYMFIX service.

  • What device you logged in with
  • The device's operating system (Windows, macOS, Linux, etc.)
  • Browser type (Chrome, Firefox, Edge, etc.)
How do we use Personal Information?

We collect and use your Personal Information to:

  • To set up your user account
  • To personalize user experience
  • Provide our service
  • Improve our site
  • Improve our customer service
  • To send periodic emails (only when given consent) or if we need to contact you directly
  • Prevent system abuse and fraud
  • Internal research and development
Legal basis to collect your Personal Information

We collect a minimum amount of information needed to provide our service to you. The collected information and use is covered by our legitimate interest and your consent.

Who do we share Personal Information with?

We do not share (sell, rent or trade) any Personal Information with any other party. Your IP address is anonymised and shared with an analytics service together with your Non-Personal Information.

Where do we store Personal Information?

Your data is stored inside the European Economic Area. We are not transferring any Personal Information outside the European Economic Area.

How do we secure Personal Information?

We use industry standard practice for data collection, storage and processing and we have security measures in place to protect against unauthorized access, modification, disclosure or destruction of your Personal Information.

Only limited SYMFIX staff can access the data. All information exchange between our website and yourself is encrypted over an SSL secured communication channel but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

How long do we keep your Personal Information?

We keep all your campaign data as long as your account is actively being used. If your account has become inactive (i.e. you have not logged in for the last two years) and your badges have not been used, we will contact you on how you want to proceed.

Your rights

You have the right to access your own Personal Information. You can correct and delete your account and withdraw your consent. If you want a copy of your data, please contact us at hello@symfix.com.

Use of cookies

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive.

We use cookies to enhance the user experience. However, if you choose to refuse cookies the site might not function properly. The cookies do not hold any Personal or Non-Personal Information.

Linking to other websites

SYMFIX is a hyper link service and cannot be held responsible for the content on these linked-to-websites.

Changes to this Privacy Policy

This Privacy Policy is effective as of 25th May 2018 and will remain in effect. We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy, your Personal Information, feel free to contact us at hello@symfix.com.